Easy Returns

Returns available within 30 days of receipt

Free Shipping

Free shipping worldwide

Refund Policy

We strive to deliver our customers' goods safely and promptly to their hands. However, if any of the following situations occur, customers can apply for a refund:

Changed mind: If you want to cancel your order, please inform us as soon as possible. Please note that orders cannot be canceled once they have been shipped.

Damaged Goods: If the goods received are damaged during transit or delivery.

Lost Goods: If the goods are lost and not delivered to the customer.

Incorrect Items: If the customer receives items that are different from what they ordered.

Delivery Delays: If there are significant delays (more than 45 days after purchasing) 

In such cases, customers have the option to either request a refund of their payment or choose to receive a replacement.

Once we have issued a refund, you will receive a notification email from us. If you paid using your PayPal account, you should receive the refund on the same day. If you paid by credit card, it may take 3-6 days to receive the refund. If you have any issues regarding your refund, please do not hesitate to contact us at support@hairbb.com. Please provide your order ID or receiver name so we can quickly resolve your issues.