At Hairbb.com, we offer free worldwide shipping from our warehouses located in Australia, Hong Kong, or Singapore. While most countries can expect delivery within 10-16 days, please note that customs may cause an additional delay of up to one week or longer. However, we assure you that it should not take more than a month. Please understand that the transit time is an estimate based on our previous experience and is not guaranteed.
We want you to be completely satisfied with your purchase from us. If, for any reason, you are not 100% satisfied with an item you received, please inform us by emailing us within 30 calendar days of receipt and within 3 months from the order date. Our customer service team will authorize the return.
Please note that returns can only be made for items that you have already purchased and experienced, such as using skincare products, smelling perfumes, or testing makeup colors. If you have ordered the wrong product, you can still return it for a full refund, but the items must be unopened and unused, and you will have to bear the postage costs. However, we are happy to refund postage costs if the item is defective or sent due to our error.
Please be mindful that fragrances cannot be returned under any circumstances due to international aviation restrictions. Therefore, we encourage you to check your fragrance orders carefully before placing them.
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